Privacy Policy me44 – Your Personal Data Protection

Me44 takes seriously our responsibility to protect the privacy and personal data of every member who uses our platform. As an online entertainment platform trusted by over 500,000 Malaysian players, we understand that your trust is the most valuable asset we hold.

This Privacy Policy is formulated in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and leading international data protection standards. It clearly and transparently explains how me44 collects, processes, stores, protects and, where necessary, shares your personal information.

We want you to fully understand your rights regarding personal data and how you can exercise them. If you have any questions about this policy, the me44 support team is ready to assist you at any time via in-app live chat.

Me44 only collects information that is strictly necessary to provide quality, secure services and to meet regulatory requirements. The information we collect falls into two main categories:

Me44 collects your personal information through several different channels depending on how you interact with our platform:

• Account Registration: When you register a new account at me44, you are required to provide basic personal information needed to set up your account.
• Identity Verification (KYC): During the KYC process, you submit verification documents such as an identification card or passport to verify your identity.
• Financial Transactions: Financial information is collected when you make a deposit or request a withdrawal through the me44 platform.
• Platform Usage: Usage data is collected automatically when you browse the me44 website or use the me44 app, including through cookies and similar tracking technologies.
• Communication with Support: When you contact the me44 support team, records of that communication are retained for quality control and issue resolution purposes.
• Trusted Third Parties: In certain cases, we may receive information from identity verification service providers or payment providers that work with me44.

Me44 uses collected personal information solely for legitimate and transparent purposes. The following are the primary purposes for which your data is used:

• Account Management: To create, verify and maintain your me44 account securely and efficiently.
• Transaction Processing: To process deposits, withdrawals and all financial transactions you carry out on our platform.
• Identity Verification: To comply with KYC and Anti-Money Laundering (AML) requirements mandated by regulatory authorities.
• Platform Security: To detect and prevent fraud, unauthorised access, and any suspicious activity on the me44 platform.
• Personalise Your Experience: To understand your preferences and provide game recommendations and promotional offers relevant to your interests.
• Service Communications: To send important notifications related to your account, transactions, platform updates and security information.
• Platform Improvements: To analyse aggregated usage patterns in order to improve overall platform performance, interface and user experience.
• Legal Compliance: To fulfil applicable legal and regulatory obligations, including responding to court orders or requests from lawful authorities.

Me44 does not sell, rent or trade your personal information to any third party for their marketing purposes. However, there are limited situations where me44 needs to share your information with other parties to ensure smooth service delivery:

• Payment Service Providers: Required transaction information is shared with banks, e-wallet providers, and approved payment processors to handle your deposits and withdrawals.
• Verification Service Providers: Identity information is shared with trusted third-party KYC service providers for identity verification purposes.
• Technology Service Providers: Technical infrastructure providers, such as cloud computing services, may have limited access to your data within the scope of their services provided to me44.
• Authorities and Legal: me44 will disclose the required information to regulatory authorities, law enforcement agencies or courts when required to do so by applicable law.

All third parties sharing data with me44 are bound by strict confidentiality agreements and are required to protect your information to the same or higher standard as me44 itself.

The security of your personal data is me44's highest priority. We continuously invest in the latest security technologies and procedures to ensure your information is always protected:

• End-to-End Encryption: All data transmitted between your device and me44's servers is protected by 256-bit SSL/TLS encryption, the same security standard used by leading financial institutions worldwide.
• Secure Servers: Your data is stored in premium data centres protected by multi-layered physical and digital security controls, including 24/7 monitoring.
• Internal Access Control: Access to members' personal data within the me44 organisation is strictly limited to staff with a legitimate operational need only.
• Regular Security Audits: me44's security systems undergo regular audits and penetration testing by accredited independent parties.
• Retention Period: Your personal data is retained for as long as necessary to fulfil the purpose for which it was collected, or as required by law. Closed account data is retained in accordance with applicable regulatory requirements.

While me44 takes all reasonable precautions, no security system can guarantee 100% complete protection. In the event of any material data security breach, me44 will notify affected members and the relevant authorities as required by law.

Me44 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small data files stored on your device when you access the me44 website or app.

The following are the types of cookies we use:

• Essential Cookies: Required for core platform functions such as login authentication and session security. These cookies cannot be disabled.
• Performance Cookies: Collects information on how you use our platform to help us improve performance and usability.
• Functional Cookies: Allows the platform to remember your preferences, such as language and personal settings, for a more comfortable experience.
• Analytics Cookies: Helps us understand overall traffic patterns and platform usage in aggregate, without identifying individual users.

You can manage your cookie settings through your internet browser. However, disabling certain cookies may affect the functionality and your experience on the me44 platform.

Under Malaysia's Personal Data Protection Act 2010 (PDPA) and me44's policy, you have the following rights regarding personal data we hold:

To exercise any of the rights above, please contact the me44 customer support team via live chat. me44 will process your request within 30 business days from the date of receipt of a complete request.

The me44 platform is exclusively for adults aged 18 and above. me44 does not knowingly collect, store, or process any personal information from individuals under the age of 18.

If we discover that a child's personal information has been collected without our knowledge, we will take immediate steps to delete that information and close the relevant account. If you believe your child has registered an account on me44, please contact our support team immediately so that appropriate action can be taken.

Me44 reserves the right to modify this Privacy Policy from time to time to reflect changes in our privacy practices, applicable legal requirements or relevant technological developments.

When we make material amendments to this policy, we will:

• Updating the "Last Updated" date at the top of this page.
• A clear notice will be displayed on the me44 platform homepage at least 14 days before any amendment takes effect.
• Sending a notification via email to the address registered on your account for significant amendments.

Continued use of the me44 platform after the effective date of any amendment constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically.

If you have any questions, concerns, or complaints regarding this Privacy Policy or how me44 handles your personal data, please do not hesitate to contact us through the following channels:

• Live Chat 24/7: The fastest way to get an immediate response from the dedicated me44 support team.
• Support Email: [email protected] – for enquiries requiring an official written response.
• Help Centre: Visit page FAQ us for answers to frequently asked questions about privacy and account security.

Me44 is committed to responding to all privacy-related enquiries within 3 business days. We value your trust and always strive to provide thorough and helpful responses.